How do I store the Vitamin Glow Super Serum?
It can be stored at room temperature, in a cool, dry place.
Is the Vitamin Glow Super Serum suitable for sensitive skin?
Our Vitamin C is naturally-derived from fruit and veggie extracts, so that it'll be comfortable for sensitive skin as well; however, this might vary from person to person.
Does the Vitamin Glow Super Serum help reduce hyperpigmentation & acne scars?
The serum’s naturally-derived Vitamin C from fruit and veggie extracts makes the product a star player when it comes to brightening pigmentation spots and healing acne scars.
Is the Vitamin Glow Super Serum safe for pregnant women?
Many pregnant mums (including our founder, Chrys) have used our serum throughout their pregnancies for an extra glow. You can find the full ingredient list below, and we recommend that you review it with your doctor to determine if our products work with your pregnancy plan.
Can I use the Vitamin Glow Super Serum if I have oily skin?
Yes, it works beautifully for all skin types! Our lightweight formulation absorbs quickly into the skin and doesn’t leave your skin looking or feeling greasy or oily.
How do I store the Rose Repairing Wash Off Mask?
It can be stored at room temperature in a cool, dry place. It's best used immediately after opening.
Are LUMI products suitable for all skin types?
For specific product information, please visit the product pages for more information. Generally, avoid direct exposure to sunlight. Avoid contact with eyes. If contact occurs, rinse immediately with water. Discontinue use if irritation or rash occurs and contact a doctor. Keep out of reach of children. For more information, please reach out to us oncontact us page.
We currently deliver to the following countries for a flat shipping fee: Australia, Brunei, Cambodia, Hong Kong, Indonesia, Laos, Macau, Myanmar, Philippines, Singapore, Taiwan, Thailand, Vietnam.
Do you ship to other countries aside from those listed above?
At the moment, we are only able to ship to a few selected countries, but we are working to extend shipping to more countries soon! All orders for shipping within East & West Malaysia can be placed on our Malaysia site.
How can I track my order? You can track your order here by keying in your order details (Email Address & Order Number). Once your order is sent out you will be emailed a tracking link to keep tabs of your parcel.Is customs, duties and/or taxes included in the shipping fee?Please note that customs, duties and/or taxes are not included in our list price or shipping fee. All international orders are shipped with delivery duties unpaid (DDU), and any fees charged once it reaches its destination must be paid by the recipient.How soon will pre-orders be shipped? Pre-orders are early access to our products before they are launched. Once your orders are placed, please allow 3 weeks for orders to reach you.
How soon are purchases processed for delivery?
All orders are processed for delivery within 7 days, and an additional 3 to 10 working days to reach you via our shipping partners depending on your location. You will receive an email notification with your tracking number once your order is out for delivery.
How are pre-orders processed?
Pre-orders are early access to our products before they are launched. Once your orders are placed, please allow 3 weeks for orders to reach you.
Will there be any processing delays due to COVID-19?
Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
What type of payment methods does LUMI accept?
We accept the following payments:
1. All Major Credit Cards (via PayPal)2. PayPal
How do I use my discount/promo codes online?
Discount or promo codes can be entered at checkout. These codes are valid for use onmylumibeauty.com only. Codes from mylumibeauty.com or LUMI's social media are not valid to use on MY LUMI BEAUTY on Shopee, unless otherwise specified. Codes are one-use only, and cannot be combined with any other offer or discount. Not valid on previous purchases.
Does LUMI offer returns or refunds?
Due to hygiene reasons, we are unable to process returns and refunds after purchase. In the case where you’ve received an incorrect order or faulty item, do drop us a mail at email@example.com we will be in contact with you very soon!
Can I cancel or change my order?
All orders are final once they are submitted. If you have any questions, do drop us a mail at firstname.lastname@example.org, and we will be in contact with you very soon!