Privacy Policy

Updated at 2021-09-30

Privacy Policy

Lumi Health Sdn. Bhd. (“Lumi HSB”) is committed to protecting your privacy. When Lumi HSB acquires any information about you during your usage of this site, how and when we use that information is covered in this privacy policy.

Our privacy policy will explain:

What personal information we collect;
How we collect and use the personal information;
Who we share the personal information with;
Who you may contact to find out more about the personal information collected.

There may be links in this website that lead to sites other than www.mylumibeauty.com.my. This Privacy Policy does not apply to any of these other sites. By using this site, you accept our privacy policy. You are not authorised to use this site if you do not agree to our Privacy Policy.

INFORMATION COLLECTED

When you subscribe to www.mylumibeauty.com (Site) either by joining our mailing list or purchasing a product or subscription, we may collect some personal information. Here are some personal information gathered on our Site, which includes but is not limited to the below:

Name
E-mail address
Delivery address
Mailing address (for billing purposes)
Telephone numbers
Relevant company information (if applicable)
Gender and Date of Birth

It is important that you provide us with the complete personal information in the required fields on our Site to enjoy our products and services.

HOW WE USE THE INFORMATION COLLECTED

The personal information gathered will be used for one of more of the following purposes:

to communicate with you;
to provide products and services to you;
to process and fulfil your purchases, contest entry, and/or refunds;
to respond to your enquiries and complaints;
to keep you updated and informed about our products, services, offers/promotions and events and from our selected third-party partners which may be of interest
to you from time to time by SMS, phone call, e-mail, fax, mail, social media and/or any other appropriate communication channel;
to process and analyse your Personal Data either individually or collectively with other individuals;
to share any of your Personal Data with a third party necessary for the purpose of fulfilling your purchase/order/enquiry/complaint, for example, the payment gateway provider, delivery provider;
to maintain and improve customer relationship;
to maintain and update internal record keeping;
for registration for a user account with Lumi HSB;
for internal administrative purposes;
for audit and risk management purposes (if any);
for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to Lumi HSB;
to enforce or defend Lumi HSB’s rights and your rights under, and to comply with, Lumi HSB’s obligations under the applicable laws, legislation and regulations;

and/or

for other purposes required to operate and maintain Lumi HSB’s business.

WHO WE SHARE THE PERSONAL INFORMATION WITH

All payment data is stored via our payment gateway partner, PayPal and our delivery partners, Fedex, Ninjavan – their privacy policies may be found at their respective websites. Lumi HSB does not and will not ever sell, rent or share your personal information, including your e-mail address, to any third parties (which includes the recipient) for any purposes without your expressed permission.

Your transaction data will be available to some extent in your account page after you have logged-in. You create this in acknowledgement of this privacy policy. You must protect your own password as Lumi HSB will not be liable for any unauthorised use of our website.

The Lumi HSB website automatically gather information about the use of the Site. This data is used to improve your experience and flow through the Site. This includes the use of cookies and other technologies.

HOW WE USE YOUR INFORMATION

Any information gathered on this Site is used to improve your experience with Lumi HSB or fulfill your order. We will not share, sell or reveal your information unless it is already described in this Privacy Policy or required by law.

Reputable and trusted third party vendors may be permitted to access your data in order to carry out their service of maintenance, hosting or upgrade to the Site or other services that we may require from time-to-time. We use a reputable courier company that will be given access to your mailing information in order to deliver the products to you as fulfillment of your order.

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

If you provide feedback or use any of the forms on the Site, the information you have submitted will only be used to fulfil your request.

Anything you submit on our Site or any of our social media properties such as Facebook, Instagram, TikTok, Spotify, and Pinterest may be displayed publicly.

WHO TO CONTACT TO ACCESS AND AMEND PERSONAL INFORMATION

Should you wish to have access to your personal information, you may find it under “My Account” when you login to your account on our website, or where the personal information provided is incomplete, inaccurate, out-of-date or misleading, you may make such request by contacting us at gleam@mylumibeauty.com.

Any changes to the Privacy Policy will be posted here so that you have immediate access to the updates. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

If you have any questions about this Privacy Policy, please use the form on our contact us page.

Lumi Health Sdn. Bhd.

Cookie Policy

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in this Cookie Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions Company, we, us‚ or our‚ it refers to MYLUMIBEAUTY.COM, that is responsible for your information under this Cookie Policy.
Device: any internet connected device such as a phone, tablet, computer, or any other device that can be used to visit MYLUMIBEAUTY.COM and use the services.
Personal Data: any information that directly, indirectly, or in connection with other information, including a personal identification number, allows for the identification or identifiability of a natural person.
Service: refers to the service provided by MYLUMIBEAUTY.COM as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: MYLUMIBEAUTY.COM, or site, which can be accessed via https://mylumibeauty.com/
You: a person or entity that is registered with MYLUMIBEAUTY.COM to use the Services.

INTRODUCTION

This Cookie Policy explains how MYLUMIBEAUTY.COM and its affiliates (collectively "MYLUMIBEAUTY.COM ", "we", "us", and "ours"), use cookies and similar technologies to recognize you when you visit our website, including without limitation https://mylumibeauty.com/ and any related URLs, mobile or localized versions and related domains / sub-domains ("Websites"). It explains what these technologies are and why we use them, as well as the choices for how to control them.

WHAT IS A COOKIE?

A cookie is a small text file that is stored on your computer or other internet connected device to identify your browser, provide analytics, remember information about you such as your language preference or login information. They're completely safe and can't be used to run programs or deliver viruses to your device.

WHY DO WE USE COOKIES?

We use first party and/or third-party cookies on our website for various purposes such as:

To facilitate the operation and functionality of our website;
To improve your experience of our website and make navigating around them quicker and easier;
To allow us to make a bespoke user experience for you and for us to understand what is useful or of interest to you;
To analyze how our website is used and how best we can customize it;
To identify future prospects and personalize marketing and sales interactions with it;
To facilitate the tailoring of online advertising to your interests.

WHAT TYPE OF COOKIES DOES MYLUMIBEAUTY.COM USE?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you are visiting are called first party cookies.

Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our website.

We use the following types of cookies in our website:

ERRORS AND OMISSIONS DISCLAIMER

MYLUMIBEAUTY.COM is not responsible for any content, code, or any other imprecision.

MYLUMIBEAUTY.COM does not provide warranties or guarantees.

In no event shall MYLUMIBEAUTY.COM be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the Service or the contents of the Service. MYLUMIBEAUTY.COM reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

GENERAL DISCLAIMER

The MYLUMIBEAUTY.COM Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. MYLUMIBEAUTY.COM is a distributor and not a publisher of the content supplied by third parties; as such, MYLUMIBEAUTY.COM exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service, or merchandise provided through or accessible via the MYLUMIBEAUTY.COM Service. Without limiting the foregoing, MYLUMIBEAUTY.COM specifically disclaims all warranties and representations in any content transmitted on or in connection with the MYLUMIBEAUTY.COM Service or on sites that may appear as links on the MYLUMIBEAUTY.COM Service, or in the products provided as a part of, or otherwise in connection with, the MYLUMIBEAUTY.COM Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by MYLUMIBEAUTY.COM or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, MYLUMIBEAUTY.COM does not warrant that the MYLUMIBEAUTY.COM Service will be uninterrupted, uncorrupted, timely, or error-free.

ESSENTIAL COOKIES

We use essential cookies to make our website work. These cookies are strictly necessary to enable core functionality such as security, network management, your cookie preferences and accessibility. Without them you wouldn't be able to use basic services. You may disable these by changing your browser settings, but this may affect how the Websites function.

PERFORMANCE AND FUNCTIONALITY COOKIES

These cookies are used to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously.

MARKETING COOKIES

These account-based marketing cookies enable us to identify future prospects and personalize sales and marketing interactions with them.

ANALYTICS AND CUSTOMIZATION COOKIES

These cookies collect information that is used to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you.

We use cookies served by Google Analytics to collect limited data directly from end-user browsers to enable us to better understand your use of our website. Further information on how Google collects and uses this data can be found at: https://www.google.com/policies/privacy/partners/. You can opt-out of all Google supported analytics on our Websites by visiting: https://tools.google.com/dlpage/gaoptout.

SOCIAL MEDIA COOKIES

These cookies are used when you share information using a social media sharing button or like button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Instagram or Twitter. The social network will record that you have done this. These cookies may also include certain code that has been placed on the platform to help track conversions from ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified users who have already taken certain action on the platform.

THIRD-PARTY COOKIES

Some cookies that have been set on our website are not set on a first party basis by MYLUMIBEAUTY.COM. The Websites can be embedded with content from third parties to serve advertising. These third-party service providers may set their own cookies on your web browser. Third party service providers control many of the performance and functionality, advertising, marketing, and analytics cookies described above. We do not control the use of these third-party cookies as cookies can only be accessed by the third party that originally set them.

HOW CAN YOU MANAGE COOKIES?

Most browsers allow you to control cookies through their 'settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information. Browser manufacturers provide help pages relating to cookie management in their products.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

Google Chrome
Internet Explorer
Mozilla Firefox
Safari (Desktop)
Safari (Mobile)
Android Browser
Opera
Opera Mobile

BLOCKING AND DISABLING COOKIES AND SIMILAR TECHNOLOGIES

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

CHANGES TO OUR COOKIE POLICY

We may change our Service and policies, and we may need to make changes to this Cookie Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Cookie Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Cookie Policy. If you do not want to agree to this or any updated Cookie Policy, you can delete your account.

YOUR CONSENT

By using our website, registering an account, or making a purchase, you hereby consent to our Cookie Policy and agree to its terms.

Don't hesitate to contact us if you have any questions regarding our Cookie Policy.

-Via Email: gleam@mylumibeauty.com

-Via this Link: https://mylumibeauty.com/pages/contact-us

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Privacy Policy